TOUR MOUNT BROMO AND MOUNT IJEN, EVERYTHING YOU NEED TO KNOW (FAQ)

 

1. Are Mount Bromo and Mount Ijen safe for children?

Mount Bromo is family-friendly destination. It is easy to explore and relatively safe for the children.

However, Mount Ijen may not be suitable for children under 7 years old. Even though hiking only to the rim of the crater is considered safer, the toxic gas can be unpredictable and may pose a risk to young children.

Seeing the Blue Flames is absolutely not recommended for children. The hiking trail is unsafe and quite narrow in some parts, consisting of unstable rocks. In this area, the toxic gas is very dense, and children may panic in such conditions.

2. What time does the tour to Mount Bromo & Mount Ijen start from Bali?

The pick-up time depends on your hotel location. Typically, we will begin picking up guests between 8:00 AM and 12:00 PM.

3. What time does the tour finish in Surabaya?

You are estimated to arrive in Surabaya by 4:00 PM.

4. It is possible to drop me off at my hotel in Yogyakarta?

For your journey from Surabaya to Yogyakarta, I suggest taking a train. It is faster and more affordable. Here are the schedules:

Sancaka Train: Departs at 4:40 PM from Surabaya Gubeng Station (SGU), arrives at 8:50 PM at Yogykarta Station (YK)

Choose executive class for comfortable seat. The tickets are available 45 days prior to your departure and can be purchased on traveloka.com or tiket.com

Avoid booking the train at the last minute, as it might sell out.

5. Is a deposit required to secure the booking?

Yes, a 50% deposit is required to secure the booking. This deposit will be used to book the hotel we propose, ensuring that you get the room and the tour meets your expectations.

6. When should the remaining balance be paid?

The remaining balance should be paid 14 days prior to your departure.

7. When is the best time to book the tour to Mount Bromo & Mount Ijen?

If you are traveling during the high season, which spans from July to September, I advise booking the tour 3-4 months in advance. The reason is that reputable hotels in the Bromo and Ijen area are limited. Booking early ensures you secure nice rooms for your trip with us. Especially for families or large groups, it is better to book the tour earlier.

8. What if I unexpectedly need to cancel my booking for some reason?

If you need to cancel your tour unexpectedly or at short notice, we are very sorry about that. However, please note that some hotels may refuse to refund the fees, and we may need to charge you for that. The remaining amount will be refunded to you after deducting a 7% booking fee. We also recommend contacting your travel insurance for reimbursement.

9. What if the tour to Mount Bromo or Mount Ijen needs to be cancelled due to a natural disaster?

Volcanoes and waterfalls can be very unpredictable. We are extremely sorry if this happens. However, we suggest purchasing travel insurance that covers such situations, so you can receive reimbursement.

Alternatively, we will do our best to arrange another activity for you. However, we will not make any changes to the booking confirmation document without your permission. Our travel experts will ensure to contact you and work together to find a suitable solution.

10. Is there anything I need to be aware of for my trip to Mount Bromo and Mount Ijen?

Please note that Mount Ijen is closed on the first Friday of every month. Additionally, access to view the Blue Flames up close is not always available, as it depends on volcanic activity.

Mount Bromo is also closed on Silence Day (March 29–30, 2025) and during the Kasada Ceremony. The exact date of the Kasada Ceremony is typically announced about six months in advance.