TOUR MOUNT BROMO AND MOUNT IJEN, EVERYTHING YOU NEED TO KNOW (FAQ)

 

1. Are Mount Bromo and Mount Ijen safe for children?

Mount Bromo is family-friendly destination. It is easy to explore and relatively safe for the children.

However, Mount Ijen may not be suitable for children under 7 years old. Even though hiking only to the rim of the crater is considered safer, the toxic gas can be unpredictable and may pose a risk to young children.

Seeing the Blue Flames is absolutely not recommended for children. The hiking trail is unsafe and quite narrow in some parts, consisting of unstable rocks. In this area, the toxic gas is very dense, and children may panic in such conditions.

2. What time does the tour to Mount Bromo & Mount Ijen start from Bali?

The pick-up time depends on your hotel location. Typically, we will begin picking up guests between 8:00 AM and 12:00 PM.

3. What time does the tour finish in Surabaya?

You are estimated to arrive in Surabaya by 4:00 PM.

4. It is possible to drop me off at my hotel in Yogyakarta?

For your journey from Surabaya to Yogyakarta, I suggest taking a train. It is faster and more affordable. Here are the schedules:

Sancaka Train: Departs at 4:40 PM from Surabaya Gubeng Station (SGU), arrives at 8:50 PM at Yogykarta Station (YK)

Choose executive class for comfortable seat. The tickets are available 45 days prior to your departure and can be purchased on traveloka.com or tiket.com

Avoid booking the train at the last minute, as it might sell out.

5. Is a deposit required to secure the booking?

Yes, a 50% deposit is required to secure your booking. This deposit will be used to confirm the proposed hotel reservation, ensuring that you receive the accommodation and services that meet your expectations for the tour.

6. When should the remaining balance be paid?

The remaining balance should be paid 14 days prior to your departure.

7. When is the best time to book the tour to Mount Bromo & Mount Ijen?

If you are planning to travel during the high season, which runs from July to September, we highly recommend booking your tour 3-4 months in advance. This is because reputable hotels and services in the Bromo and Ijen areas are limited. Booking early ensures that you secure comfortable accommodations and the services you require for an enjoyable trip. For families or larger groups, it is especially advisable to make arrangements well in advance to avoid any inconvenience.

8. What if I unexpectedly need to cancel my booking for some reason?

We sincerely regret any inconvenience if you need to cancel your tour unexpectedly or on short notice. However, please be aware that some hotels may not offer refunds, and we may need to pass these charges on to you. The remaining balance will be refunded after deducting a 7% booking fee. Additionally, we recommend reaching out to your travel insurance provider for potential reimbursement.

9. What if the tour to Mount Bromo or Mount Ijen must to be cancelled due to a natural disaster?

Volcanoes and waterfalls can be quite unpredictable, and we sincerely apologise for any inconvenience this may cause. To safeguard your travel plans, we highly recommend purchasing travel insurance that covers such situations, ensuring you can receive appropriate reimbursement.

Alternatively, we will make every effort to arrange another activity for you. Please rest assured that no changes will be made to your booking confirmation document without your consent. Our travel experts will promptly reach out to collaborate with you in finding a suitable solution.

10. Is there anything I need to be aware of for my trip to Mount Bromo and Mount Ijen?

Please note that Mount Ijen is closed on the first Friday of every month. Additionally, access to view the Blue Flames up close is not always available, as it depends on volcanic activity.

Mount Bromo is also closed on Silence Day (March 29–30, 2025) and during the Kasada Ceremony (June 10–11, 2025).