TOUR MOUNT BROMO, EVERYTHING YOU NEED TO KNOW (FAQ)

 

1. Is Mount Bromo safe for children?

Mount Bromo is family-friendly destination. It is easy to explore and relatively safe for the children.

2. What time does the tour to Mount Bromo start from Surabaya?

Please choose a flight or train schedule that arrives in Surabaya before 11:00 AM. Alternatively, we can pick you up from your hotel in Surabaya at 9:00 AM. For your information, Madakaripura Waterfall closes around 4:00 PM.

If starting in the morning is not possible for you, we will adjust your schedule and visit Madakaripura Waterfall on the second day.

3. What time does the tour to Mount Bromo finish?

If you visit Madakaripura Waterfall on the first day, please choose a flight or train schedule departing after 3:00 PM on the last day. You are estimated to arrive in Surabaya by 1:00 PM.

If you visit Madakaripura Waterfall on the second day, please choose a flight or train schedule departing after 5:00 PM. You are estimated to arrive in Surabaya by 4:00 PM.

4. Is it possible to start the tour from my hotel in Yogyakarta?

For your journey from Yogyakarta to Surabaya, I suggest taking a train. It is faster and more affordable. Here are the schedules:

Sancaka Train: Departs at 6:45 AM from Yogykarta Station (YK), arrives at 10:45 AM at Surabaya Gubeng Station (SGU)

Sancaka Train : Departs at 11:30 AM from Yogyakarta Station (YK), arrives at 3:30 PM at Surabaya Gubeng Station (SGU).

Choose executive class for comfortable seat. The tickets are available 45 days prior to your departure and can be purchased on traveloka.com or tiket.com

Avoid booking the train at the last minute, as it might sell out.

5. During my journey to East Java, can I stop in Mojokerto instead of Surabaya Gubeng Station. It seems I will arrive earlier?

Yes, you can, but please note that the train only stops for a few minutes in Mojokerto. If you’re confident you can disembark quickly, we can pick you up at Mojokerto Station. However, for your information, the train stops for about an hour at Surabaya Gubeng Station, making it almost impossible to miss. This is why we prefer to pick you up at Surabaya Gubeng Station.

6. Is a deposit required to secure the booking?

Yes, a 50% deposit is required to secure the booking. This deposit will be used to book the hotel we propose, ensuring that you get the room and the tour meets your expectations.

7. When should the remaining balance be paid?

The remaining balance should be paid 14 days prior to your departure.

8. When is the best time to book the tour to Mount Bromo?

If you are traveling during the high season, which spans from July to September, I advise booking the tour 3-4 months in advance. The reason is that reputable hotels in the Bromo area are limited. Booking early ensures you secure nice room for your trip with us. Especially for families or large groups, it is better to book the tour earlier.

9. What if I unexpectedly need to cancel my booking for some reason?

If you need to cancel your tour unexpectedly or at short notice, we are very sorry about that. However, please note that some hotels may refuse to refund the fees, and we may need to charge you for that. The remaining amount will be refunded to you after deducting a 7% booking fee. We also recommend contacting your travel insurance for reimbursement.

10. What if the tour to Mount Bromo needs to be cancelled due to a natural disaster?

Volcanoes and waterfalls can be very unpredictable. We are extremely sorry if this happens. However, we suggest purchasing travel insurance that covers such situations, so you can receive reimbursement.

12. Is there anything I need to be aware of for my trip to Mount Bromo?

Mount Bromo is closed on Silence Day (March 29–30, 2025) and during the Kasada Ceremony. The exact date of the Kasada Ceremony is typically announced about six months in advance.